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Please email your request for return together with the Proof of Purchase to orders@liveoutdoor.io. Upon receipt of your request, we will email you a prepaid shipping label. Print the label, put it on the package and take it to an authorized UPS drop-off location and ship it to us during the return period. The cost of return shipping will be deducted from any refund amount issued to you.
Upon receipt of your return, we will process it within 7–10 business days. Depending on your bank’s processing time, it may take up to 10 days after we process the return to reflect on your account.
MODIFICATIONS AND CANCELLATIONS
Once an order is submitted, it cannot be modified. If you wish to cancel your order, email us at orders@liveoutdoor.io or call us at 720-679-9800 as soon as possible and we will do our best to accommodate your request.
RETURNS
We hope that you truly enjoy your Live Outdoor purchase. If you are not satisfied, we accept product returns for thirty (30) days of date of purchase, subject to the conditions below.
HOLIDAY SEASON RETURNS
Purchases made between December 1st and December 24th may be returned for forty-five (45) days from the date of purchase, subject to the conditions below.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Once you receive your order, you have seven (7) days to open and inspect the product(s). If anything is missing or damaged, or not what you ordered, please contact us at orders@liveoutdoor.io with photos/videos of the issue. One of our team members will reach out to assist you with a return/replacement.
LIKE-NEW CONDITION
Items must be returned in the original packaging and must be in like-new condition upon our receipt. Items that are damaged, unsanitary, dented, scratched or missing parts will not be accepted for return.
PRODUCT ACCESSORIES AND PACKAGING
Product returns must include all accessories and packaging. If not included, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
PROOF OF PURCHASE
We only accept returns for products purchased directly from Live Outdoor. Proof of Purchase from goliveoutdoor.com is required. For products purchased elsewhere, please contact that business regarding your return.
